Privacy Policy & Cookies

Our Website Cookies Policy

A cookie is a small file of text which we transfer to your hard drive through your web browser, as with most websites, when you visit our website and use certain pages or features on the site, especially when placing an order. It enables our own system to recognise you when you visit our website again and improve our service to you. This information can be used to enhance the content of our website and make your use of it easier. For more information about cookies please visit www.allaboutcookies.org

Our use of cookies

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, your computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

- recognising that you may already have given a username and password, so you don't need to do it for every web page requested
- measuring how many people are using services so they can be made easier to use and there's enough capacity to ensure they are fast
- analysing anonymised data to help us understand how people interact with govt services so we can make them better

You can manage these small files and learn more about them from the article, Internet Browser cookies- what they are and how to manage them.

There are two types of cookies you may encounter when using CycleCadence.

First-party cookies

These are our own cookies, controlled by us and used to provide information about usage of our site. CycleCadence uses cookies in several places – we've listed each of them below with more details about why we use them and how long they will last.

Third-party cookies

We use a number of suppliers who may also set cookies on their websites on their behalf. CycleCadence does not control the dissemination of these cookies. You should check the third-party websites for more information about these.

You can use your browser's settings to block or delete cookies as you wish. Please note that blocking cookies may slow down your experience on our website or cause issues with engaging with our services, as cookies are often required to help with a smooth checkout process!

The following links explain how to access cookie settings in various browsers:

To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout.

If you have any questions about our cookie policy or would like to provide feedback, please contact us by email at info@cyclecadence.com or via our Contact Us page link at the top of the page.

Updates to this policy

We reserve the right to modify this Privacy Policy at any time; therefore, please review it regularly. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Cadence Performance Limited is a company registered in England and Wales (company registration number 7966116), with its registered office located at 2a Anerley Hill, Crystal Palace, SE19 2AA. The Financial Conduct Authority authorised and regulated Cadence Performance (with the FCA reference number 653159).

CycleCadence is part of Cadence Performance Limited.

This policy explains how CycleCadence uses the personal data collected from you. It also describes how long that information is kept and the limited circumstances in which we might disclose it to third parties. It applies from November 2023.

How do we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us, such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why do we collect personal information?

We collect Non-personal and Personal Information for the following purposes:

To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages if you have opted in to receiving relevant marketing communications.
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

We may use personal data to:

1. Provide you with the products and services you have selected and manage your account with us.

2. Provide you with access to parts of our website.

3. Contact you if necessary.

4. Send you information about our products and services by email or other means if you have opted into receiving relevant marketing communications.

We are allowed to use your information in these ways because:

1. We need it to provide you with products and services.

2. We have a legitimate business interest in some uses of your information. 3. You may have given your consent to us to use it for certain activities, e.g. marketing communications.

How do we store, use, share and disclose our site visitors' personal information?

CycleCadence.com is hosted on the Wix.com platform. Wix.com provides us with an online platform that allows us to promote our products and services to you. Your data may be stored through Wix.com's data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

How do we communicate with our site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. We may contact you via email, telephone, text messages, and postal mail for these purposes.

Who do we share your personal data with, and why?

1. With legal or regulatory bodies if they request it and are authorised to do so.

2. We do not pass your information on to any third party for marketing purposes.

What personal details do we hold?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet, login, email address, password, computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, and communications), comments, feedback, product reviews, recommendations, and personal profiles.

Length of time information will be held.

To comply with the General Data Protection Regulations your details will be kept for the shortest time required. This will vary according to the type of data being held.

How to access your personal data

If you wish to see full details of the information CycleCadence holds in connection with you, you must make a subject access request under the General Data Protection Regulations. To initiate a subject access request, email GDPR@cadenceperformance.com.

How to change your marketing preferences

You can opt in and opt out of marketing communications at any time by following unsubscribe links at the bottom of any marketing emails or text messages received from CycleCadence.

Keeping your details secure

CycleCadence is committed to keeping your data secure. We use various security technologies and procedures to help protect your personal data from unauthorised access, use or disclosure.

What rights do you have?

Under the GDPR, you have the following rights:

1. To be informed about how we use your personal data.

2. Right of access to the data (Subject Access Request).

3. Right for the rectification of errors.

4. Right to erasure of personal data (please note, this is not an absolute right).

5. Right to restrict the processing or to object to the processing of personal data, though we may be able to refuse that request if we are legally entitled to process the data.

6. The right to portability.

7. The right to make a complaint to the Information Commissioner (www.ico.org.uk) if you think that any of your rights have been infringed by us.

To exercise your rights

To exercise any of your rights, you must contact us by email privacy@cyclecadence.com or by writing to us at CycleCadence, C/O Cadence Performance 2a Anerley Hill, London SE19 2AA, providing a copy of your passport, driving licence or birth certificate so that we can verify your identity. We are required to respond to your request within one month. We reserve the right to charge an admin fee or refuse a request where they are clearly unreasonable, excessive, or repetitive.

How you can withdraw their consent

If you don't want us to process your data anymore, please contact us at privacy@cyclecadence.com or send us mail to CycleCadence, C/O Cadence Performance 2a Anerley Hill, London SE19 2AA.